🖼️ Frequently Asked Questions
🧵 About Our Canvas Prints
Q: How are your canvases made?
Each piece is printed using archival-quality inks on premium cotton canvas for vivid colors and long-lasting beauty. The canvas is then hand-stretched over a solid wood frame for a gallery-style finish.
Q: Are your prints ready to hang?
Yes! Every canvas comes pre-stretched and ready to hang with a sturdy backing and hanging hardware included.
Q: What sizes do you offer?
We offer a range of standard sizes from 8x10 inches up to 40x60 inches, plus custom sizing on request.
You can view available sizes on each product page.
Q: Do the colors look the same as on screen?
We use calibrated printers for accurate color reproduction, but please note that screen settings can slightly affect color tones. The final piece will be as close to the original artwork as possible.
🚚 Shipping & Delivery
Q: How long does shipping take?
Most orders ship within 3–5 business days of purchase.
Delivery typically takes 5–10 business days within the U.S. and 7–20 days internationally.
Q: Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs fees or import taxes, depending on your country.
Q: Will I get a tracking number?
Absolutely — you’ll receive a tracking link by email as soon as your order ships.
💳 Ordering & Payment
Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
All transactions are secure and encrypted.
Q: Can I change or cancel my order after placing it?
If you need to make a change, please contact us within 24 hours of ordering.
Once production begins, we may not be able to make changes.
🔁 Returns & Refunds
Q: What if my canvas arrives damaged?
If your order arrives damaged or defective, contact us within 7 days at support@[yourdomain].com with photos. We’ll send a replacement or full refund.
Q: Can I return or exchange my art?
Because each piece is made to order, we can only accept returns for damaged or incorrect items.
Please check your size and design carefully before purchasing.
🌱 Sustainability
Q: Are your materials eco-friendly?
We’re committed to sustainable practices — our inks are non-toxic and water-based, and we use FSC-certified wood for all frames.
Q: How should I care for my canvas?
Avoid direct sunlight and humidity.
To clean, gently dust with a soft, dry cloth — never use water or cleaners.
💬 Still Have Questions?
We’re happy to help!
📧 Email: Mosaicprintz@gmail.com
🕒 Response Time: within 24 hours (Mon–Fri)